The right partnership optimizes your business

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The right partnership optimizes your business

There have always existed clones, cheaper copies of original machines and parts. At first, you get excited over finding a more inexpensive item, but after a short period of use you realize that it's already breaking and you need to replace it yet again.

There have always existed clones, cheaper copies of original machines and parts. At first, you get excited over finding a more inexpensive item, but after a short period of use you realize that it's already breaking and you need to replace it yet again. We all recognize this phenomenon and the disappointment a bad purchase brings. Why did we not get an original, high-quality durable part in the first place, we chide ourselves. In the long run, there is no saving money in buying poorly made copies. If you wish to travel on the path of success and sustainable development, you should always and only deal with an original, one-stop-supplier, who in addition to delivering the hardware can also provide you with everything else. As a market leader, we want to ensure that our customers can optimize their business in the most demanding of markets. We want to make sure that they have access to the latest technology and best quality, which is attainable with authentic machinery and parts that are fully compatible. By expanding Customer Service activities, we are further enhancing our offering of genuine, durable parts to our customers worldwide. Alongside providing high-quality machinery and parts, our goal is to ensure that the technology we deliver is used correctly and safely. To this end, training is of key importance. It can be focused on the machinery, but also on the end product, maintenance, or production, for example. With our many training products, we can contribute to the optimization of our customers' operations. To make our principles a reality, Elematic has invested greatly in the development and advancement of its service products over the past few years. In fact, Customer Service resources have been increased by more than 40 percent and this trend is continuing. These include traditional after-sales offerings such as wear and spare parts, as well as measures needed in cases of acute emergencies at customers' production sites. Training is a broad concept and includes, among other things, our increasingly popular Precast Academy seminars, of which the latest was arranged with great success in June this year. Factory and equipment audits as well as training courses related to using machinery and understanding the end product have all received very positive feedback from customers. The commitment of our personnel in these tasks has been welcomed with great satisfaction. We truly want to make our customers feel that we take part in their businesses and make an effort to understand their particular circumstances. To this end we have packaged different training products to meet varying needs. Elematic is intent on being a forerunner in every aspect and we will not leave our clients to cope alone after delivering the technology. To offer the kind of optimization our concept entails, we are constantly expanding our network of Customer Service centers, the latest of which is opening in the free zone of Dubai this fall, serving the entire Gulf area. Lately we have once again noticed how our activity as a market leader is closely monitored. Competitors copy our products and imitate our ideas, but then again, this only proves that everything we have come up with so far has been the best. It remains to be seen when our customer service concept also begins to spread. But to ensure sustainable success in your operations, be sure to play with the original thinker - we are always one step ahead. Petteri Laitinen Director, Customer Services

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