Sales in a key position
Some customers are building their first factory, and their understanding of the precast business is still limited. The more our sales staff can support and help customers to make the right production choices for the local market, the better are the chances of success. This requires a thorough understanding of the customer's business and local market needs. This knowledge or experience is accumulated in various departments inside Elematic. It is our goal to ensure that this knowledge can be used to support our customers in their investments. Duing the project phase there will be several people involved in discussions between the customer and Elematic. There is a need for a common understanding of the project goals between different participants. The promises made during the sales phase need to be fulfilled. This requires seamless cooperation between functions inside Elematic. A long-lasting relationship can only be built when the customer has the feeling that Elematic has done its best to help them during their project. This is the phase where the experience of hundreds of past projects and start-ups becomes useful. The experience of different raw materials in different areas is one example. However, the investment phase is only a short period of time when looking at the lifecycle of a factory. It may run for 20 years without any further major investment. There is, however, the need to ensure the continuous quality of the end product. This is where our customer service uses its experience to support the customer. As the only one-stop-supplier in the business, we also want to appear to our customers as one unified Elematic, regardless of the different phases in the customer relationship.