Experience creates value

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Experience creates value

The quality of the end product, and therefore the value created for our customer’s customer, has always been our main focus, says Elematic’s Managing Director Leo Sandqvist.

We are the only real one-stop-supplier, which means that we can provide the customer with everything they need, including training, maintenance support, and technological know-how. Our clientele is very diverse, with varying needs, depending on how long they have been in the business. In a long-term customer relationship, the flow at some point changes direction and we start receiving increasing information and feedback from the customer. We both learn from each other’s experience. In new market areas, our knowledge of the customer’s processes is of great benefit to the customer – our experience enables us to offer know-how and support for precast newcomers. Building traditions differ geographically, as do building needs. In some areas it is necessary to compromise on both quality and the size of apartments. The construction requirements may alter: optimizing raw materials, environmentally friendly solutions, quality, or speed. Then there are factors that are universally valid. We invest in the communication between people in our own organization and those of the customer. In B2B customer relationships, this is as important as understanding the customer’s business. I agree that most customers value reliability and security in addition to the right price, and these are the result of good personal relationships.

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