Issue 2/10

Creating value for the customer »

“Value is created when a customer uses the acquired product or service,” says Professor Kaj Storbacka, Hanken School of Economics. “In other words, us...
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Experience creates value »

The quality of the end product, and therefore the value created for our customer’s customer, has always been our main focus, says Elematic’s Managing ...
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The ESC of the precast process »

The ESC system in cars is exactly what comes to mind when Technical Director Lassi Järvinen from Elematic describes the ETAC process management system...
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What is our market, anyhow? »

Do you buy products? Do we sell products? No – it’s all about solutions. Typically, a technology company such as ours sells machinery and services. Bu...
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Dubai Precast plans ahead »

The smart way to operate: Dubai Precast has a crystal clear principle: investing in original parts is essential and savings are not achieved by saving...
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In Brief

Sales in a key position »

Typically, the first person a customer interacts with when planning a new investment is one of our export managers. The first contact is naturally of ...
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Let's spend more time together »

As Professor Storbacka says, understanding a customer’s business is very important. I believe that we can all agree on that. But how do we achieve a c...
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Changing the mentality to preventive maintenance is not always easy »

To help this process Elematic has a lot to offer. The expertise of Elematic personnel is available to customers to help minimize problems in the facto...
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Original spare and wear parts – make machines work for decades »

Sometimes, our HELPDESK receives emergency calls from customers who have production problems. After a long discussion and often after service visits (...
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